Frequently asked questions

Your Bool will be delivered to the address you entered when you placed your order ("delivery address").  The delivery is carried out by the Belgian transport company, DPD, and its country partners outside of Belgium.

In Belgium, the Netherlands, Luxembourg, Germany and metropolitan France (not including the islands), the majority of Bools are delivered in five to seven working days. Outside of these countries, delivery can take a bit longer. The dispatch and delivery dates given at the time of the order are estimates: we put everything in place to ensure your Bool is delivered as quickly as possible.

For Belgium delivery is completely free (this does not include the islands where billing is at cost price).

For the other countries, the transportation is billed at cost price.  Please consult the table showing delivery charges per region.

You can have The Bool delivered to any address so long as there is somebody there to collect it.  When you are placing your order, indicate your chosen address in the "delivery address" section.

You will be informed of every step by email from the preparation to the delivery of your Bool: receipt of your order, dispatch and delivery.

The delivery person will leave you a notification slip. It will contain the steps to take to have the item delivered to you at a more suitable time. Please note that after two unsuccessful attempts at delivery, the item will be returned to sender. You will then have to cover the new delivery charge.

Contact thebool.eu by email no later than 48 hours after you have placed your order: info@thebool.eu.

The Bool can be delivered everywhere. Delivery to Belgium is completely free. Delivery to the other countries and the islands is billed at cost price.